Return and Refund Policy

1. Order Cancellation

- Cancel your order any time before receiving the tracking email.

2. Order Cancellation After Receipt

- Cancel your order within 14 days of receiving the goods for a full refund.
- Refunds are processed within 14 days of receiving the returned item or proof of return.
- Return shipping costs are covered by the customer unless the item is defective or incorrect.

3. Return Conditions

- Items must be unused, in original packaging, and in resalable condition.

4. Exceptions

- Non-refundable items: personalized or perishable products, and some sale or clearance items. Check the product page for details.

5. Faulty Products

- Receive a full refund or replacement for faulty products within the warranty period.
- We cover return shipping costs for defective items.

6. Digital Content

- No refunds for downloaded digital content once the download has started.

7. Exchanges

- Contact us within 14 days of receipt for exchanges. We process exchanges upon receiving the item in its original condition.

8. Processing Time

- Allow 5-7 business days for processing returns once received. Refunds will be issued to the original payment method.

9. International Returns

- International customers are responsible for return shipping costs, unless the item is defective or incorrect.

10. Contact Information

- To initiate a return or cancel an order, email us at hey@loco.engineering.

Additional Tips

- Keep Receipts: Retain your receipt or proof of purchase until the return is complete.
- Return Address: Clearly include the return address on your package to avoid delays.